Delivery and Returns
We are delighted to confirm that we ship to every country in Europe.
You will be pleased to know that we will ship all European orders with VAT and duties pre-paid at no extra charge to our customers. Orders are shipped in batches to our depot in the Netherlands who then ship the orders individually with DPD. Due to this you will not receive the dispatch email with a tracking like right away.
|8 to 10 Business Days
RETURNING GOODS FROM EUROPE
We have now established a returns depot in the Netherlands!
Please fill in the returns form provided in your parcel and post the items back to the below address.
VIM BV - Return Department
Alan Paine Knitwear
5932 DA TEGELEN
If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.
Please note we currently are unable to offer an exchange service for EU customers so all returns are refunded. If you require a size up or a different colour then you will need to place a new order. If you get in touch then we would be happy to wave the shipping charge on your new order.